AntiVirus Help - Terms and Conditions
The issue is out of scope for the particular plan
15 days have not passed after the issue was last worked upon by an AntiVirus Help technician
Software, Materials, Services and other related information are collectively referred to as “Content.”
“YOU” OR “YOU”
“You” means you individually, any person, including any employer that you are acting on behalf of.
Trademark “AntiVirus Help” is used by AntiVirus Help Inc. Ã‚ under an authorization from AntiVirus Help Technical Services Private Limited. All references to AntiVirus Help refer to AntiVirus Help Inc.
“AntiVirus Help CERTIFIED TECHNICIAN/(S)”
“AntiVirus Help Certified Technician means” technicians and specialists certified by AntiVirus Help to perform the Services under this Agreement.
“SUBSCRIPTION BASED PLANS”
“Subscription Based Plans” or “Subscription/(s)” are tenured Subscription plans offered by AntiVirus Help that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
“SERVICES” AND “AntiVirus Help PORTAL”
Please send all return/refund requests to: support@AntiVirus Help.com
“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the AntiVirus Help Portal are the proprietary and copyrighted work of AntiVirus Help and/or its suppliers. The definition of “Materials” does not include the design or layout of the AntiVirus Help.net web site or any other AntiVirus Help owned, operated, licensed or controlled website.
“Software” means a computer program of any kind, whether owned by AntiVirus Help or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both AntiVirus Help Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).
SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the AntiVirus Help Portal or by calling AntiVirus Help. Once AntiVirus Help accepts the Plan Order submitted by you, then you will receive an email from AntiVirus Help at the email address that you provide or have provided to AntiVirus Help as part of the Registration Process for the Services. AntiVirus Help is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by AntiVirus Help of a Plan Order, you will have a Service Plan.
to the Terms and Conditions, and other terms specific to each Service Plan, AntiVirus Help will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, AntiVirus Help will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to AntiVirus Help’ Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 1- 800-294-5907. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by AntiVirus Help on behalf of AntiVirus Help Technical Services Private Limited. AntiVirus Help has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee” payable either on an annual basis (“Annual Payment Plan”) or on a monthly basis (“Recurring Payment Plan”). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly instalments of the Service Fee, payable over a one (1) year payment term, You shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other AntiVirus Help services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the AntiVirus Help services you were required to purchase to receive the special rate as notified to AntiVirus Help; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize AntiVirus Help to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize AntiVirus Help and/or any other company who bills products or services, or acts as billing agent for AntiVirus Help to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide AntiVirus Help with updated credit card information upon AntiVirus Help’ request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither AntiVirus Help nor any AntiVirus Help affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at AntiVirus Help’ option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for a month, unless notified otherwise by You ("Auto Renewal"). However, a Subscription under the Annual Payment Plan shall be automatically renewed (for the same term as the original Plan) only after we send you an email 30 days before the expiry of your subscription term notifying you about the automatic renewal of your annual subscription with an option of opting out from the automatic renewal and only if you do not opt out. Your credit card, which was used in paying for the original Plan will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with AntiVirus Help.
If you would like to opt out of the Auto Renewal, please call us and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service or write to us @ customerservice@AntiVirus Help.com
For subscription based plans, a full refund will be issued if AntiVirus Help has not been able to resolve even a single issue for you within the first 15 days of the subscription
If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this AntiVirus Help may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.