AntiVirus Help - Refund Policy
For plans based on subscription basis, a full refund will be issued by AntiVirus Help in the instance of the issue being unresolved for you within the first 30 days of subscription.
For resolved issues (one or more), the fees for the subscription will remain applied. However AntiVirus Help may, at its solitary discretion (varying on case to case basis), happen to apply a refund of subscription fees after withholding the charges for the services rendered.
In an event of an Incident plan, the eligibility of refund applies with the following criterions are met:
The prerequisites in order for the resolution of the problem are to be in place and the primary issue being unresolved.
2) The issue remains out of the scope for service or resolution.
3) If a span of 30 days have not passed and the ticket still remains open in the resolution.
4) AntiVirus Help guarantees the quality of all its services and its solutions listed on website- www.Anti-Virus-Help.net Our Products and services are designed for customers on their computing needs. We deliver software and solutions on Antivirus, Computer management, Storage, Backups and access solutions. We offer services on software troubleshooting, device integration and support on all kinds of devices such as Computers, Tablets and Smart phones.
We at AntiVirus Help take pride in quality services and solutions to attend various needs of customers. We adhere to strict policy and procedures on Data security and access management. We like delivering quality solutions under global standards of ISO 27000. Our Objective is to make computing experience easy and secure.
Our return policy - Full REFUND within 30 days (Please be aware that refunds are subject to discretion of AntiVirus Help where company reserves the right to deduct charges on account of services rendered to the Customer on case basis) Feel free to talk to us on our Toll free number below:
For Tech Support: support@Anti-Virus-Help.com
For claims: firstname.lastname@example.org
POST 30 days the refunds or termination of services would be under Prorated basis for the services classified under subscription.
Please review our return policy before purchasing any of our Products and Services.AntiVirus Help offers a detailed description of its software.
Therefore, it is assumed that the customer has reviewed product and services of choice and is satisfied with its quality before effecting actual purchase of said product. If you have not tried our free evaluation demonstration, please do so before purchasing any of our products. With knowledge of the above no refund/return request should be solicited by the buyer/user after 30 days from the date of purchase.
Please mention your reason for refund beyond no resolutions, under such request a reply will be sent to you after it has been determined whether a return/refund is necessary. In case you are still not satisfied with our assurance and commitment and want to immediate return in that case it is determined that your product or service offered is defective, we would be accepting the request and refund customer money to customer bank account or credit card or pay pal account whichever is applicable at the time of purchase. Under special conditions only the refunds would be processed by other instruments. All refunds would be credited in customer account within 5 -7 working days after acceptance of Refund request. For refunds beyond 30 days: Customer are advised to return the catalogues and mails and license to us without a sabotage or modification. Customer must return the product with its original form or packaging and documentation to qualify for a refund. We acknowledge that packing the product to ensure an undamaged return is customer responsibility. All returned products must be undamaged.
Please send all return/refund requests to: email@example.com
Disclaimer: AntiVirus Help reserved the right to consider arbitration with the customer for refund under resolution provided, software delivered, and services realized and used by the customer .Under such condition the company shall be paid in full for all the services utilized by the customer under the contract. IN CASE customer chooses to approach bank or any third party for refunds in form of chargeback and any other means, in such condition Blistering Solutions reserves the right of arbitration and right to approach the customer or any Authority for resolution.
5) Cancellation Policy :
As per AntiVirus Help the consumer can cancel his/her services at any point of time, if the customer is not satisfied with the services and solution provided by AntiVirus Help & Your Responsibilities YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY "CUSTOMER DATA") AND SOFTWARE STORED ON YOUR DEVICE AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT POSITEKSOLUTIONS.COM OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE YOUR RESPONSIBILITIES In order to receive AntiVirus Help technical support services, you must have
(a) Full access (including any required licenses) to the hardware and/or software that is related to the software or hardware problem; and
(b) Complete back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted.
AntiVirus Help IS NOT RESPONSIBLE FOR ANY LOSS, CORRUPTION OR ALTERATION OF DATA, SOFTWARE OR FILES THAT MAY RESULT FROM THE TECHNICIANS OR THE ACTS OF AntiVirus Help TECHNICIANS. YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL RESTORATION AND RECONSTRUCTION OF LOST OR ALTERED FILES, DATA, OR PROGRAMS.
You are responsible for ensuring that any information or data disclosed toAntiVirus Help technicians is not confidential or proprietary to you or any third party. You hereby grant AntiVirus Help technicians permission to view, access and modify your computer, computer (including registry) settings and any related software or peripheral equipment, including all data, hardware and software components, in order to perform AntiVirus Help. You acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting AntiVirus Help technician.
You agree to cooperate with and follow instructions provided by AntiVirus Help technicians and acknowledge that such cooperation by you is essential to delivery of AntiVirus Help.